Overview
Thank you for choosing Ajara Hospitals for your healthcare needs. We are committed to providing quality medical services with a focus on patient satisfaction. Please read our refund and cancellation policy carefully to understand the terms and conditions associated with our services.
1. Refund Policy
1.1 Eligibility for Refund
Refunds are only applicable under specific circumstances, including but not limited to :
Overpayment : If you have been charged more than the agreed-upon amount due to a billing error, we will refund the excess amount.
Duplicate payments : If you inadvertently make a duplicate payment for the same service, the extra payment will be refunded.
Unauthorized transactions : If a transaction occurs without your consent, please contact our billing department immediately for a refund.
1.2 Refund Process
To request a refund, please contact our billing team at (patientservices@ajarahospitals.com / 9391009701 / 9391009702) within 1 working days from the date of the transaction.
Provide relevant details, including the patient’s name, medical record number, transaction ID, and a brief explanation of the issue.Our billing department will review the request and if the refund is deemed appropriate, the amount will be processed and credited back to the original payment method.1.3 Refund Timeframe
Refunds will be processed within two business days from the date of approval.2. Cancellation Policy
2.1 Eligibility for Cancellation
Cancellation requests can be made for scheduled appointments, elective procedures, or non-emergency services.Emergency services or services already rendered may not be eligible for cancellation.2.2 Cancellation Process
To request cancellation, please contact billing team (patientservices@ajarahospitals.com / 9391009701 / 9391009702) within 1 working days from the date of the transaction.
Provide relevant details, including the patient’s name, medical record number, appointment date, and reason for cancellation.Our billing department will guide you through the cancellation process and provide confirmation once completed.2.3 Refund Timeframe
Refunds will be processed within two business days from the date of approval.3. General Terms
3.1 Non-Refundable Items
Some medical services or procedures may be non-refundable due to the nature of the healthcare industry. Please consult with our billing department for clarification.3.2 Changes to the Policy
Ajara Hospitals reserves the right to modify or update this policy at any time. Any changes will be effective upon posting on our website or communicated through other appropriate channels.3.3 Contact Information
For any questions or concerns regarding our refund and cancellation policy, please contact our customer service department at (patientservices@ajarahospitals.com / 9391009701 / 9391009702).
By utilizing our hospital services, you agree to adhere to the terms and conditions outlined in this policy. We appreciate your trust in Ajara Hospitals.